Pay your rent and report a repair using our new online service

We are always looking for ways to make it easier for our customers to contact us, so we are pleased to announce that we have launched a new online service called My Account which you can use to pay your rent, check your account details, and report a repair.


My Account will be available from Wednesday 25th August 2021 and can be used 24 hours a day, so you don’t have to wait to contact us during office hours. My Account is multi-lingual and can be accessed from many types of devices, including laptop, PC, tablet, or smartphone. We will be developing this online service to have more functionality in the future.


What can I use My Account for?

  • My Account will alert you if you are due to make a rent payment.
  • You can use it to check your account details and make a rent payment.
  • You can view your historic transaction details.
  • You can report a repair and upload a photo of the issue.


How will I get the details I need to access My Account?

You will need your tenancy agreement number and an activation code to access My Account. For security reasons, we are sending these two bits of information separately to you by post.


How can I access My Account?

Once you have your registration details, you can use these to access My Account using the button on the home page of this website.

If you have any queries about registering, please phone 0208 221 4000 (press Option 3 to connect to the Housing Team).

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