How To Get Involved
How to get Involved
We recognise that time is limited and not everyone can attend meetings. So we now offer the opportunity to be involved through short telephone or email surveys that can be done in the comfort of your own home. We are developing a ‘Get Involved Register’ through which you can let us know what parts of our services you would like to be involved with and also how you would like to get involved. This could include completing feedback surveys or by testing new digital services before they are rolled out to other tenants.
If you would like to become actively involved with shaping services for other residents please email us at: customerengagement@localspace.co.uk
Why get involved?
We want you to get involved to make sure that we are providing services that meet your needs. We need your comments on our services both good and bad to help improve the housing we provide and services to you. Getting involved can also provide benefits to you:
- Increased knowledge of our services
- Getting to know other residents
- Learning new skills
- Gaining confidence
If you have experience of using our services and an enthusiasm for helping us improve the way that we do things, we can provide training and other learning opportunities for you.
Why get involved?
We want you to get involved to make sure that we are providing services that meet your needs. We need your comments on our services both good and bad to help improve the housing we provide and services to you. Getting involved can also provide benefits to you:
- Increased knowledge of our services
- Getting to know other residents
- Learning new skills
- Gaining confidence
If you have experience of using our services and an enthusiasm for helping us improve the way that we do things, we can provide training and other learning opportunities for you.
What happens next?
Once you have registered, we will contact you when there’s an opportunity for involvement that matches your preferences. You can then choose whether to take part in this or not. All of the information that you give will be kept confidential. It will only be used for the purposes of contacting you about opportunities for involvement.
If you have any queries, you can contact us on 020 8221 4000 or by emailing the Customer Engagement Team at: customerengagement@localspace.co.uk
Tenants’ panel
We want our residents to be at the heart of shaping and driving improvements. Our Tenants’ Panel looks in depth into two service areas each year and reviews policy and practice to help improve Local Space services. This covers core services such as repairs and maintenance, customer service and tenancy. The Panel works closely with the Board and Executive Management Team to improve the customer experience for Local Space residents. You can find out more about our Tenants’ Panel here.
Tenants’ panel
We want our tenants to hold Local Space to account for its service delivery and for them to be at the heart of shaping and driving improvements. The Panel will look in depth into two service areas each year and review policy and practice to help improve Local Space services. This will cover all core services such as repairs and maintenance, customer service and tenancy. The Panel works closely with the Board and Executive Management Team to improve the customer experience for local space tenants. You can find out more about the Tenants’ Panel here.
Empowerment
We want to empower residents through our decision making structure and processes and when places are available on the Board tenants will be encouraged to apply. In addition, representatives from the Tenants’ Panel will present their findings to the Board on a regular basis and will be encouraged to attend Board meetings.