Your Tenancy

Your Home

Local Space homes are based in Hackney, Enfield, Newham, and Waltham Forest and our Housing team work with residents in these areas.

What our housing service includes:

  • If you’re a new tenant, we’ll visit you six weeks after you’ve moved in to check everything’s ok
  • Checking the shared areas in and around the homes we own and manage, and solving any problems we find
  • Dealing with anti-social behaviour and nuisance problems
  • Helping people with questions about their tenancy
  • Investigating and solving problems with tenancies or neighbourhoods
  • Working with local councils and other neighbourhood groups, like the police and social services, who also have a part to play in maintaining our neighbourhoods

Your tenancy

Your tenancy agreement is your contract with us. Please read it carefully, as it will give you information about your rights and responsibilities as one of our tenants. If you’re not sure about anything, please call us on 0208 221 4000 and we’ll be happy to go through it with you.

Anti-social behaviour

To make sure our neighbourhoods are enjoyable places to live, we expect you to be both respectful and tolerant of your neighbours and community. If we are contacted about anti-social behaviour, we will:

  • Investigate all nuisance cases reported to us fairly and sensitively.
  • Keep a record of the information we’re given.
  • Offer you advice as to what can be done to tackle the situation.
  • Keep you updated with any actions we take in response to your report.
  • If necessary we may need to involve other parties such as the police.

Please contact us on 0208 221 4000 or info@localspace.co.uk if you would like to discuss an anti-social behavioural issue with us.

Domestic violence

We want people to live safely in our homes and this means we take abuse, including domestic abuse, extremely seriously. We’ll support victims and help people who are being abused in any way we can. Where we think people are at risk, we will sometimes offer help, even before we’re asked.

If you’re suffering from domestic abuse, you should contact us and/or the police. Citizen’s Advice has a list of organisations which could help you get the advice and support you need. This includes the National Domestic Abuse Helpline which provides free / 24-hour advice via their helpline on 0808 2000 247.

Ending your tenancy

If you want to leave your home, this is what to do and what will happen:

  • If you plan to leave and end your tenancy, you need to tell us at least four weeks before you want to go.
  • You need to tell us in writing (either by letter or email) so we have a written record of your four weeks’ notice.
  • To fit in with your payment weeks, the date you plan to end your tenancy has to be a Monday.
  • You need to keep paying your rent until that Monday, and you have to pay up any money you also owe us (for repairs or rent if you’re behind) before you leave.
  • When you’ve told us you plan to leave, we’ll come and inspect your home.
  • When we come out, we’ll check to see if everything is as it should be and if there are any repairs you need to do or pay for before you leave
  • You need to leave the home, and garden, clean, empty and tidy
  • Your need to bring back all the keys to your local office by 12 noon on the Monday when your tenancy ends. If you don’t return your keys on time, we’ll charge you another week’s rent

Moving home

We don’t have a transfer list or register. If you live in Hackney, Waltham Forest, Enfield or Newham and want to move to another home, you can get in touch with your local council’s housing department or you can consider renting from a private landlord.

You may have the option to exchange your home. Please check your tenancy agreement or contact us on 0208 221 4000 to find out.

Keyworker properties

Key workers are essential public sector workers and we have excellent quality one, two and three bedrooms homes available. We prioritise applicants from St. Barts NHS Trust and Newham Partnership Working.

If you are interested in applying please contact us on 0208 221 4000 or info@localspace.co.uk

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