We want all our residents to live in clean and dry homes that keep you and your family safe and healthy. If you’re experiencing problems with damp, mould or condensation, please report it as soon as possible so we can help.

Since October 2025, new legal requirements known as Awaab’s Law require social landlords, including Local Space, to take fast, effective action to address damp, mould and emergency hazards that pose a significant risk of harm.

When you report damp or mould, we must:

• Investigate the hazard within 10 working days.
• Provide a written summary of findings within three working days after the investigation.
• Begin works to remove or reduce significant hazards within five working days after the investigation.
• Begin works to address the root cause within a maximum of 12 weeks.
• Check in with you after works are complete to ensure the issue has not returned.

These timeframes are legally enforceable, and you have the right to hold us to account if they are not met, by following our complaints process.

Condensation is when moisture is generated internally. It occurs when warm, moist air comes into contact with cooler surfaces, and the moisture in the air then condenses, leaving water behind on these colder surfaces. Damp caused by condensation is most closely associated with mould growth.

This can sometimes happen if a property isn’t aired or heated regularly. It can also be caused by poor insulation or faulty heating and ventilation systems, all of which are our responsibility as your landlord. It’s important for us to work together to keep your home well-ventilated and comfortably heated.

The following tips can help to reduce the problem:

• Check the extractor fans in your bathroom and kitchen are working. Let us know if they need to be repaired. When bathing, showering, and cooking switch the fan on and keep the door closed to prevent moist air travelling to the other areas of your home.
• Try to keep your home properly heated. It usually helps to have a low background temperature of at least 15 degrees in all rooms. (21 degrees is what people typically find to be a comfortable temperature). We know that some of our customers struggle to cover their energy bills so we’ve put together some extra help with household bills in our managing your money webpage.
• If you have outside space, dry your washing outside (please check the rules for drying clothes on balconies beforehand).
• Make sure any vents on your windows, walls or ceilings are not blocked.

• A few mornings each week, as a temporary measure, wipe away any moisture from areas which are prone to condensation such as windows and corners of rooms (particularly near the floor) to help reduce the likelihood of mould growth occurring.