Health and Safety

Health and Safety

Your health and safety are key priorities for us, and we’re continually working to keep you safe in your home.

To keep you safe, we carry out:

  • An annual safety check on all domestic gas appliances installed in your property. This safety check will include gas meters, boilers, smoke alarms, and gas cookers. The safety check is free and will only take a short time. It will reassure you that your gas appliances are safe, and not emitting any carbon monoxide into your home.
  • Regular fire safety inspections to ensure shared communal areas in your building and on your estate are safe. For blocks we are responsible for managing, we carry out Fire Risk Assessments and any recommendations that come from these assessments are dealt with as quickly as possible or put into a programme of work to be completed.
  • Mandatory Electrical Inspection and condition reporting (EICR) of fixed electrical wiring within your home, this is carried out every 5 years or less depending on the condition of the wiring and how it is used within the home.
  • Regular surveys of the communal areas of our properties, such as flat corridors, to check the condition of any asbestos materials. Materials containing asbestos in good condition do not pose a risk to your health. If the material is in poor condition a decision is made to either remove it or make it safe. If you intend to carry out work within your home that may disturb suspect materials then please contact us to discuss this before undertaking any work.
  • We want our customers to live in dry and mould free homes. If you have a penetrating damp problem, contact us and we will either arrange an inspection by a surveyor or one of their contractors to diagnose and resolve the repair.


You can help us keep you and your neighbours safe by making sure you and any visitors:

  • Keep communal areas free of personal belongings (this includes bikes and prams). We want you to be able to leave your building easily and for the emergency services to do their work without tripping over items.
  • Do not smoke in the communal areas (this includes e-cigarettes).
  • Never use a barbeque (BBQ) on a balcony.
  • If you live in a block of flats, don’t use your balcony as an extra storage space – though it can be handy to have the extra space indoors, balconies packed with flammable items can cause a fire to spread much more quickly.
  • Do not block any vents in your home.
  • Tell us if you think your front door is damaged or isn’t closing properly. If you live in a flat, make sure your front door has a self-closing device and that the door closes correctly.
  • Do not bring highly flammable items such as motorbikes, petrol cans, gas cylinders into communal areas.
  • Do not install security grilles and gates to front doors. Grilles and gates cause a risk to your life in the event of a fire. They delay how quickly you can leave, and the Fire Brigade can enter your home.
  • Make sure your family know what to do in the event of fire. We also advise customers to get contents insurance for your home.


The London Fire Brigade’s Home Fire Safety Guide has lots of useful advice and information to help you understand common fire risks and how to reduce them in your home.

If you ever have any questions or concerns about health and safety in your home please call us on 020 8221 4000 or email us:

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