Our December 2021 newsletter is digital-first, sent as an email to all of our directly managed tenants. Our Christmas issue keeps our tenants up to date with latest news, including how we’ve improved services over the past year. This includes our new 24/7 online service ‘My Account’ for reporting repairs and paying rent, as well as how we are working in partnership with Axis to improve repairs call-handling. We hope to build a connection between our staff and residents by sharing their stories and experiences of working for Local Space or living in a Local Space home. We also encourage our residents to get involved in shaping our services by signing up for our Tenants’ Panel, and offer helpful advice for dealing with rent arrears and other money issues.
A PDF version is available below.