Delivering affordable and quality social housing to people on low incomes helping lives and communities to change for the better.
Coronavirus and our service to you
Your health, wellbeing & safety is very important to us. We’re doing all that we can to protect your safety and continue delivering our services to you. We’re also doing what the Government has asked from everyone and every business in the country, to avoid all non-essential travel and contact with others.
Our staff and the operatives who carry out essential work in our homes are making extra efforts to prevent the spread of the coronavirus. We’re using hand sanitiser and washing our hands before and after every visit to protect your safety. Wherever possible, we will call instead of visiting you.
Access to our office at 58 Romford Rd, Stratford will be by appointment only from Monday 23rd March 2020 until further notice.
If you’re due a visit from us, we will call you beforehand to ask whether you or anyone in your household has a cough and/or high temperature. If we can’t get through, we’ll come and knock on your door to check. When we do, we’ll ask you some simple questions about your health. If we can’t get to speak to you, we’ll rearrange the appointment.
If you think you or anyone in your household may have picked up the virus, or are vulnerable and are self-isolating, we’ll arrange another time to come and carry out the visit (including repairs) when you’ve finished self-isolating (unless it’s an emergency repair). We’re really sorry for any inconvenience this may cause.
If you’re unwell but your repair is an emergency, we’ll put special measures in place to get your repair done. If for any reason this isn’t possible, we’ll talk to you to find another way of resolving the issue.
We’re taking this action so that we can continue to provide essential services to you and do our part to minimise the spread of the coronavirus.
If we do carry out a repair for you, you’re likely to see our operatives team wearing protective clothing, such as face masks and gloves. This is to protect them and you as they go about their work.
As government advice changes, we expect to have to restrict our services until we will only be able to respond to emergencies, where your home is unsafe or unhealthy.
We’re here to help, call us on 020 8221 4000 or email us: email@example.com for repairs and firstname.lastname@example.org for everything else.
How to avoid catching or spreading coronavirus
There are some simple things you can do to help protect yourself and others against coronavirus.
- wash your hands with soap and water often – do this for at least 20 seconds at a time
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
- touch your eyes, nose or mouth if your hands are not clean
Please follow this link to read further information for Local Space stakeholders.