Tenancy Managed by Newham

If Your Tenancy is Managed by London Borough of Newham

During office hours (9am to 5pm)

Please note that our repairs partner, Axis Europe, are now handling our repair calls directly. When you press Option 3 you’ll be put straight through to them. Their team will arrange for your repair request to be dealt with.

Your repair will be given a priority where we will carry out repairs within the following timescales:

  • Emergency – completed with 24 hours
  • Urgent – completed within 7 days
  • Routine: completed within 31 days

For emergencies out of normal office hours (after Monday to Friday, 9am to 5pm)

  • If people or your home are in danger please call Local Space on 020 8221 4000 where your call will be re-directed.
  • If you’re worried because you smell gas, call National Grid immediately on 0800 111 999.
  • If your heating has stopped working or you have no hot water please call K&T Heating on 0800 193 0477 or Local Space on 020 8221 4000 where your call will be re-directed.
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