During office hours (9am to 5pm)

• Phone 020 8221 4014 and select Option 3 to report a repair
• Email: localspace@axiseurope.com

Please note that our repairs partner, Axis Europe, are now handling our repair calls directly. When you press Option 3 you’ll be put straight through to them. Their team will arrange for your repair request to be dealt with.

Your repair will be given a priority where we will carry out repairs within the following timescales:

• Emergency – completed with 24 hours
• Urgent – completed within 7 days
• Routine: completed within 31 days

For emergencies out of normal office hours (after Monday to Friday, 9am to 5pm)

• If people or your home are in danger please call Local Space on 020 8221 4000 where your call will be re-directed.
• If you’re worried because you smell gas, call National Grid immediately on 0800 111 999.
• If your heating has stopped working or you have no hot water please call K&T Heating on 0800 193 0477 or Local Space on 020 8221 4000 where your call will be re-directed.