The Tenant Satisfaction Measures (TSMs) are a set of standards that all registered providers of social housing must submit to the Regulator of Social Housing each year. This ensures that all residents receive high-quality homes and services by helping the regulator to compare social landlords’ performance in England.

The measures help us to monitor our performance and identify areas for improvement by listening to your feedback. We want to share our results with you because being transparent and trustworthy matters to us and we want your help to continuously improve our customer experience.