Antisocial behaviour (ASB)
At Local Space, we want every resident to feel safe, respected and able to enjoy their home and community. We take antisocial behaviour (ASB) and hate incidents seriously, and we work closely with residents and partners to prevent issues and deal with them quickly when they arise.
What is antisocial behaviour?
Antisocial behaviour is behaviour that causes, or is likely to cause, harassment, alarm, distress, nuisance or annoyance to others in or around their homes.
Antisocial behaviour includes:
- Threatening, harassing or abusive behaviour.
- Persistent noise, such as loud music at unreasonable hours.
- Drug use and associated disruption.
- Vandalism, graffiti, fly-tipping and littering.
- Disruptive neighbours or repeated neighbour disputes.
- Uncontrolled or noisy pets.
- Environmental issues such as dumping rubbish.
- Acts or threats of violence.
Antisocial behaviour doesn’t include babies crying, children playing, DIY during reasonable hours and cooking or household smells.
What is a hate incident?
A hate incident is any incident perceived to be motivated by hostility or prejudice based on race, religion, disability, sexual orientation and/or transgender identity.
Local Space opposes all forms of hate incidents and will act to support people who have experienced hate incidents and challenge perpetrators.
Report antisocial behaviour or a hate incident
Report antisocial behaviour
If you are experiencing antisocial behaviour, please contact us as soon as possible. We are here to help and will treat your report sensitively, confidentially and with urgency where needed.
You can report ASB in the way that is safest and easiest for you either in person, by phone, by email, by letter or through an advocate acting on your behalf.
We acknowledge every report and carry out an initial assessment, including checking for any risk of harm. You will receive regular updates from a named officer.
Report a hate incident
If you experience or witness a hate incident:
- Call 999 in an emergency.
- Call 101 for non-emergencies.
You can also report hate crimes online through the True Vision website.
After contacting the police, please report the incident to Local Space and share your crime reference number. This helps us to work with the police to support safer communities.
What happens after you make an ASB report
We assess all reports based on urgency and risk:
Priority 1 – high risk incident
These are situations with an immediate risk of harm, serious criminal behaviour or targeted threats. We will respond within 24 hours.
Priority 2 – all other antisocial behaviour
Persistent nuisance that does not pose immediate danger but still affects quality of life. We will respond within seven calendar days.
You will be given a named officer and an action plan will be agreed and reviewed regularly.
How we can support you
We understand the courage it can take to speak up. We offer:
- Confidential meetings at safe locations.
- Translation and interpreting services on request.
- Regular communication throughout the case.
- Referral to support agencies.
- Enhanced security measures where needed, including alarms, CCTV and safety equipment.
- Support through legal processes, including accompanying you to court.
- Rehousing in exceptional circumstances where no other option is safe.
We also use third party evidence, where possible, so victims do not have to act as witnesses.
Actions we can take
We use a range of supportive and enforcement measures, depending on the situation, including:
- Early intervention and advice.
- Mediation.
- Warning letters and behaviour agreements.
- Partnership working with landlords, councils and the police.
- Legal action such as injunctions or eviction (as a last resort).
While we consider vulnerability and aim to address underlying causes, protecting you is our priority.