Celia is a Local Space resident and plays a key role in helping to ensure resident voices shape our service delivery. Driven by a passion for continuous improvement and creating systems that genuinely work for people, Celia joined the committee to help deliver meaningful change. She believes that excellent customer service goes beyond resolving issues. It’s about treating people with dignity, truly listening, and building trust through respectful and responsive engagement. With a background in public service leadership, adult education, and governance, she brings strong analytical and decision-making skills to the role. In addition to her professional background, Celia is an author with a focus on empowerment and wellbeing.