• We are responsible for structural repairs to your home, for repairs to essential supplies (such as water, gas, electricity) or any repairs where there could be a health and safety risk (such as paving, carpets and other things that can trip people up). However, if the damage has been caused by you, your family or someone visiting your home, you could be charged for the repair, even if it’s normally our responsibility. The things we are responsible for include:
    • Repairing and maintaining the structure of the property (that’s the chimney, roof, walls, floors and stairs)
    • Carrying out gas safety checks at least once a year for every home which has a gas supply
    • Looking after external parts to the property (such as roofs, gutters and paving)
    • Repairing and replacing internal fixtures, which are things like the bath, sinks and kitchen units
    • All pipes, wiring and fixtures and fittings for heating, power and lighting, drainage and mains operated smoke detectors, skirting, worktops and floor tiles
    • The shared areas in flats or maisonettes
    • Looking after the shared gardens and open areas around our homes
    • Fences and walls
    • Steps and main paths that lead to the front or back doors (but not garden paths or patios)
    • Brick outhouses
    • Door entry systems, lifts, shared stairways and shared TV aerials