Housing Officer: Lettings and Customer Involvement Focus


Reporting to: Housing Services Manager

Location: Stratford, London

Salary: £35,496

Hours: Permanent, full time, 35hrs per week.


Company Description

We are Local Space, a 2,700-home registered provider of social housing operating in East London & Essex. We are a G1 V1 rated RP (Registered Provider). We are Investors in People accredited and are the only housing association to hold the sector’s highest credit rating, AA-.


Originally formed by the London Borough of Newham as an innovative and independent vehicle for the acquisition and refurbishment of temporary accommodation; we work in 8 London boroughs and across a variety of districts in Essex. We continue to acquire and refurbish properties and added 300 homes to our stock last year. We also offer intermediate rented homes for local key workers.


We know that one of the best ways we can achieve greater quality of life for customers is to provide them with a home they can be proud of and deliver cutting-edge services that are a pleasure to use. Our homes are used primarily for homeless/working households and/or key worker properties with plans for future growth of our portfolios.


We are recruiting a Housing Officer to join our Operations Team. The focus of this role will be re-letting our homes and ensuring our customers are involved in helping us improve.


We are looking for someone who listens and communicates with empathy, takes responsibility to understand the customer’s needs, and is great at sharing ideas and thinking about ways to improve our services.


You will be based at our head office in Stratford, London. We offer flexible working arrangements. This is a full-time position Mon-Fri (35 hours).


In return you will have a varied role, enhancing your skills and experience and learning new things. Having access to a car is preferable and onsite parking at our offices is available. We offer a good benefits package including a generous 27 days a year holiday entitlement and pension scheme, learning and development opportunities, membership of our gold healthcare cash plan, cycle scheme, and car and season ticket loans.


Demonstrable experience of effective working partnerships with multi-agencies, customers, environmental, community groups and police within a performance-based environment. More details in the attached job description.

Other information

Closing date 12th December at midnight

Interviews will be held on 16th December 2021


For more information and to apply, please visit our recruitment portal here


If you have any questions about the role, please contact Pam David, Housing Manager at: pamelad@localspace.co.uk

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