Contracts Manager Responsive Repairs



Contracts Manager Responsive Repairs

Salary: 43,160- £46,280 per annum plus benefits



The contracts Manager Responsive Repairs will take operations responsibility for end-to-end customer journey within the responsive repairs service. The post holder will work in the Operations team managing the reactive repairs contract and developing a collaborative partnership using in depth knowledge of contractual conditions and appropriate controls to deliver services efficiently. You will be responsible for a revenue budget of up to £1m, delivering a sector-leading customer experience, making sure each transaction is positive and embedding a people first approach.


Other information

We operate hybrid working – our staff work both remotely and from our office in the heart of east London, a short walk from Stratford station, Westfield Shopping Centre and the Olympic Park.


Our benefits package includes:

  • Generous pension scheme.
  • Life assurance.
  • 27 days annual leave rising to 28 days after two years’ service and 30 days after five years’ service, in addition to public and bank holidays.
  • Gold healthcare cash plan with BHSF which staff can use to claim money back on their everyday healthcare costs – like trips to the dentist, opticians or physio.
  • Eye tests and access to counselling for staff who are not in the BHSF cashback scheme.
  • Access to an online wellbeing platform including sessions focusing on physical and mental health.
  • Support for professional qualifications after one year’s service.
  • Day off for your child’s first day at school.
  • Techscheme in collaboration with Currys PC World, saving you money on the latest tech.
  • Cyclescheme, saving you money on a bike and accessories.


Closing date: 10:00 am 25 August 2022. However, we may close the advert earlier if we have an overwhelming response.



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