Report A Repair

As your landlord, by law we have to carry out certain repairs. But tenants are responsible for other repairs.

It’s a partnership. To make sure the house stays in good condition we have to work together.

What to do if you’re a Local Space tenant

For all repairs – during normal office hours (9am to 5pm)

Call 020 8221 4000 or report a repair online here.

Your repair will be given a priority of ‘emergency’ (we’ll be there within 24 hours), ‘urgent’ (we’ll be there within seven days) or ‘routine’ (the job will be done in 31 days).

The customer service team will tell you which category your repair falls into.

For emergency repairs – when the office is closed (overnight, from 5pm to 9am on weekdays, or weekends)

If something goes wrong when we’re closed and you need to report an emergency repair you have three options.

  • If people or your home are in danger please call Local Space on 020 8221 4000 where your call will be re-directed
  • If you’re worried because you smell gas, call National Grid immediately on 0800 111 999
  • If you’re calling because your heating has stopped working or you’ve no hot water please call K&T Heating on 0800 294 1104 or Local Space where your call will be redirected

What to do if you're a London Borough of Newham tenant

If you’re a London Borough of Newham tenant and you want to report a repair during the day or out of hours (that’s not gas related), contact the Council's Repair Operation Centre (ROC):

You can find more information on the London Borough of Newham web site by clicking here.

  • If you’re worried because you smell gas, call National Grid immediately on 0800 111 999
  • If you’re calling because your heating has stopped working or you’ve no hot water, please call K&T Heating on 0800 294 1104 or Local Space on 020 8221 4000 where your call will be redirected

How we arrange for repairs to be done

We know everyone can’t always be at home when we need to carry out a repair, and some people ask a friend or family member to be there for them. This is fine, as long as they are aged 16 or over.

All our repairs inspectors and contractors always carry an ID card, to show exactly who they are and that they are working with us. You should always ask to see this before letting them into your home.

If you have any doubt please call us on 020 8221 4000 or e-mail: info@localspace.co.uk

Appointments

  • We carry out morning and afternoon appointments (9am-1pm and 12noon-5pm)
  • If you’ve booked an appointment, please do your best to keep it
  • If you can’t make an appointment, please let us know as soon as possible
  • If you don’t let us know and we come round, you may still be charged

Call us 020 8221 4000, or e-mail info@localspace.co.uk if you’ve got any questions.

  • What repairs are Local Space responsible for?

  • What repairs am I responsible for?

  • What repairs could I be charged for?